Where Can I Access Help?
Click here to go to the help area where you can access all questions and answers.
Can I Shop Without Being a Member?
Yes. You can continue shopping without being a member. However, if you become a member, you can easily track the status of your orders, and be informed about news and promotions.
How Can I Update My Membership Information?
Yes. You can update all your information from the "My Account Information" menu within your account.
I no longer use the email address I signed up with, how can I proceed?
We will send you all the processes related to your order via email. Therefore, it is important that your email address is up to date for you to track the process. You can log in with your current email and password and update your email address in your account. Please remember to confirm the activation email we will send to your updated email. If the confirmation is not completed, we will not be able to update your email address.
Can I cancel my site membership?
How can I update my address information?
After logging in, you can click on the "My Account" link under the "Account Settings" tab and view, edit, or add new addresses in the "Membership Information" section.
Under what conditions can I cancel my order?
You can cancel your order in the Order Status section within My Account while it is in the "Preparing Your Order" status. Please note that your order can only be cancelled before it is shipped.
Under what conditions can I return my order?
You can return a product you purchased from Zeynepyıldırım.com for free within 7 days from the delivery date. The product/products you want to return must be sent to us in their original packaging, undamaged, and unused. Products that are not put in the shipping bag and have damaged boxes taped up cannot be accepted for return. For detailed information about the return process, you can click here to follow our return guide and easily return your product.
I Forgot My Password, What Should I Do?
Click on the "
Forgot Password" link on the Member Login page and enter the email address you used during registration. Shortly, an email will be sent to you to reset your password.
After the product reaches us, necessary checks are made and your return is approved. Once your return is approved, the refund will be deposited into your account within 7-10 business days depending on your bank. If you made a purchase with installment payment option, the refund will be credited back to your card in installments by your bank.
How can I track my order?
By clicking on the
Track Order section and querying with your email address and the order number sent to you, you can track where your cargo is. If you are a member, you can also track the status of your order in My Account > My Orders > Order Details section.
Yes. We offer international shipping services.
My order arrived with missing items. What should I do?
When your order is delivered to you, we kindly ask you to open the package in the presence of the courier and make sure that the items inside are undamaged. If there is any damage, mistake, or missing item, please ask the courier to prepare a report, do not accept the product, and inform us as soon as possible through the contact channels below.
EMAIL[email protected]
Phone
+90 (224) 334 04 16
Support Request
Yıldırım Trend Ayakkabı Customer Services 
