DELIVERY INFORMATION
If you place your order before 4:00 PM, it will be shipped on the same day. If the order is placed after 4:00 PM and the product is in stock, it will be shipped on the next business day.
Your orders will be shipped via the cargo company you selected. To track your order, you can click here.
If you have any questions or need assistance with tracking, please contact us.
PAYMENT
1) Bank Transfer or EFT (Electronic Fund Transfer)
You can send the payment to our Bank (₺) account through the Transfer Notifications page and then create a notification.2) Payment by Credit Card
You can benefit from our online single payment or installment options for any type of credit card. At the end of your online payment, the amount will be charged to your credit card. In the event of order cancellation or stock issues, the refund to your credit card will be made within 7 business days.Cancellation & Return & Exchange Conditions
At Yıldırım Trend Ayakkabı, customer satisfaction is prioritized, and we offer the option of product exchange within 7 (seven) days after receiving the product, provided the original packaging is not damaged and the product is in good condition, without any need for explanation. During this period, the customer may exchange the product for another item. The price difference will be refunded to the customer’s card, or the additional amount will be charged to the card. Returned products for exchange must be in their original box or packaging. Packages with cargo labels or sealed with tape will not be accepted.
Products that have lost their resellable condition and are no longer suitable for purchase by another customer will not be accepted for return. When returning a product, all copies of the original invoice must be included, along with a letter explaining the reason for the return.
If the returned product is classified as defective, the shipping cost will be covered by our company. In this case, the product must be sent back via our company's contracted shipping company. In non-defective product returns, the shipping cost is borne by the customer. For return transactions, the incoming and outgoing shipping fees will be deducted, and the remaining amount will be refunded.
The order amount will be refunded within 7 business days after the return process is approved. Under the right of withdrawal, the customer may return the product within 7 (seven) days of receiving it without incurring any penalties if the product has not been used. To complete the return process, the return sections on the invoice that came with the product must be filled out completely and signed, and any accessories, gifts, or promotional products must be returned as well.
The right of withdrawal period starts from the date the product is delivered to the customer.
RETURN PROCESS:
The buyer can send an email to [email protected] with the order number and the related product code specifying the reason for the return within 7 days, or they can call +90 (0224) 334 04 16 to convey their request.
Based on the buyer's request, the product can be sent to the seller with our contracted shipping company on a pay-on-delivery basis, along with the warranty certificate, invoice, delivery note, and shipping receipt. If the product is defective, the shipping cost will be borne by the seller; if it does not qualify as defective, the remaining balance will be refunded within 7 business days after deducting the shipping fees.
It is important to package the product securely to prevent any damage.
If the product passes the inspection and no issues such as user errors are found, the product cost will be refunded according to the buyer's preferred payment method.
PRODUCT INSPECTION AND DAMAGED PRODUCTS:
It is important to provide a clear address for fast delivery of your package.
You must check the product before accepting the delivery. In case of a damaged or defective product, a damage report must be obtained from the shipping company.
PRODUCTS PURCHASED BY MISTAKE AND RETURN CONDITIONS:
The general return period for all mistakenly purchased products is 7 days.
Returns are not accepted for products that have been opened, used, damaged, etc.
Returns must be made in their original packaging.
NON-RETURNABLE CONDITIONS:
SPECIAL PRODUCTS AND RETURN CONDITIONS:
RETURN PROCESS AND INSPECTION:
PAYMENT REFUND PROCEDURE:
For credit card purchases made in installments, the refund will be processed in installments by the bank.
After the seller pays the full amount to the bank at once, the refund for installment payments made through bank POS systems will be transferred back to the credit card holder's account in installments.
FOR CORPORATE PURCHASES:
NOTES ON CANCELLATION AND RETURN PROCESSES:
To cancel an order, you must contact Yıldırım Trend Ayakkabı Customer Services.
Once the product has been delivered to the shipping company, the cancellation process cannot be performed. After receiving the product, you must initiate the return process according to the return policy.
In case of manufacturing defects, please contact us immediately through one of the following channels.
EMAIL
[email protected]
Phone
+90 (224) 334 04 16
Support Request
Yıldırım Trend Ayakkabı Customer Services
